A crisis may potentially have severe effects on an organisation, its staff and its activities. And normal management mechanisms often don't have the capacity to cope adequately. Therefore, building or strengthening appropriate crisis management capacity is key.
Each crisis carries its own complexities and requires a tailor-made response. However, in every crisis there are three constant factors: time, information and trust. Strategising and taking decisions based on uncertainty are the biggest challenges. But it is possible and necessary to be prepared: before a crisis occurs, staff roles and responsibilities have to be clear and principles and dynamics need to be known.
The main thing in crisis management is, of course, to get a good outcome. But crisis response should also prevent knock-on crises that can make finding a solution very difficult, for example reports or inaccurate news about the crisis, or families getting angry. That is why 'information containment' and 'information gathering and information management' are key.
My crisis management workshop will help prepare your staff and organisation for the unique challenges they are likely to face.
About the course:
- Crisis management preparedness and plans – creative, proactive & strategic
- Organisational set-up
- Principles and dynamics
- Developing a strategy
- Information management
- Family support
- Communication: internal, external & operational
- Case studies and best-practice lessons-learned
- Exercises, scenario.